Cookie Policy

Last updated: 17 August 2026

This Cookie Policy explains how Charlene & Co. uses cookies and similar technologies on www.charlenecleaning.co.uk.

1. Who we are

Charlene & Co.
195–197 Wood Street
London
E17 3NU

Telephone: +44 7856 305559
Email: hello@charlenecleaning.co.uk
Website: www.charlenecleaning.co.uk

2. What are cookies?

Cookies are small text files stored on your computer, phone or other device when you visit a website.

Cookies can help a website operate correctly, remember your preferences, maintain security and provide information about how visitors use the website.

Some cookies expire when you close your browser. Others remain on your device for a specified period or until you delete them.

3. How we use cookies

We may use cookies and similar technologies to:

  • Operate and secure our website
  • Provide website forms and booking functions
  • Remember your cookie preferences
  • Understand how visitors use the website
  • Identify and correct technical problems
  • Measure website and advertising performance
  • Improve our services and website experience

We will not use non-essential cookies without your consent where consent is legally required.

4. Types of cookies we may use

Strictly necessary cookies

These cookies are required for the website to operate correctly.

They may support:

  • Website security
  • Cookie preference management
  • Form submissions
  • Session management
  • Fraud and spam prevention
  • Essential website functions

Strictly necessary cookies cannot normally be disabled through our cookie preference tool because the website may not function properly without them.

Functional cookies

Functional cookies allow the website to remember choices you make and provide enhanced features.

They may remember:

  • Language or display preferences
  • Form information
  • Previous website settings
  • Accessibility preferences

These cookies will be used only where permitted and, when required, after you provide consent.

Analytics cookies

Analytics cookies help us understand how people use our website.

They may collect information such as:

  • Pages visited
  • Time spent on the website
  • Links or buttons selected
  • Browser and device type
  • General geographic area
  • Website errors

We use this information to improve website performance and customer experience.

Analytics cookies will be activated only where permitted and, when required, after you provide consent.

Marketing cookies

Marketing cookies may be used to measure advertising performance or show advertisements that are more relevant to visitors.

They may record:

  • Visits to our website
  • Pages viewed
  • Advertising interactions
  • Enquiries resulting from advertising campaigns

Marketing cookies will not be activated without your consent where consent is required.

5. Third-party cookies

Some cookies may be placed by third-party services used on our website, such as:

  • Website hosting and security providers
  • Analytics providers
  • Embedded maps or videos
  • Payment providers
  • Booking and contact-form services
  • Social media platforms
  • Advertising services

These providers may process information according to their own privacy and cookie policies.

The cookies currently available on your device can be reviewed through your browser settings or our cookie preference tool.

6. Cookie duration

Cookies may be:

  • Session cookies, which expire when you close your browser; or
  • Persistent cookies, which remain on your device for a specified period or until you delete them.

The duration depends on the purpose of each cookie and the service that provides it.

We will not retain cookies for longer than reasonably necessary for their stated purpose.

7. Managing your cookie preferences

When you first visit our website, you may be shown a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Choose which categories to allow

Rejecting non-essential cookies will not prevent you from using the main functions of our website.

You can change or withdraw your consent at any time by reopening the cookie preference tool available on the website.

Withdrawing consent does not affect the lawfulness of cookie use before consent was withdrawn.

8. Browser settings

Most browsers allow you to view, block or delete cookies through their settings.

Blocking all cookies may affect how this and other websites operate. Some forms, booking functions or preferences may not work correctly.

Instructions are normally available in your browser’s help or privacy settings.

9. Similar technologies

We may use technologies similar to cookies, including pixels, tags, scripts and local storage.

Where these technologies store or access information on your device, we treat them according to the same legal requirements that apply to cookies.

10. Personal information

Information collected through cookies may sometimes be personal information.

Details about how we collect, use, share and protect personal information are available in our Privacy Policy.

11. Changes to this policy

We may update this Cookie Policy when:

  • Our website or services change
  • We introduce new technologies
  • Third-party services change
  • Legal or regulatory requirements change

The latest version will be published on this page with its updated date.

12. Contact us

If you have questions about our use of cookies, contact:

Charlene & Co.
195–197 Wood Street
London
E17 3NU

Telephone: +44 7856 305559
Email: hello@charlenecleaning.co.uk
Website: www.charlenecleaning.co.uk